Account & sign-in

Confirm your email

When you sign up with an email and password, Otter sends a confirmation link. Click it to finish creating your account; until then the app shows a Check your inbox page. Didn't get it? Use Resend confirmation email on that page (up to 3 times an hour) and check your spam folder.

You also need a confirmed email before Otter will send email to candidates on your behalf.

Signing in

Sign in with your email and password, or with Continue with Google. Repeated failed sign-in attempts are slowed down for a while to protect your account.

Forgot your password

Choose Forgot password? on the sign-in page and enter your email. The reset link opens a page where you choose a new password. It works on any device, so you can request it on your laptop and open the email on your phone.

Login activity

Open Login activity from your account menu (or Settings → Login activity) to see recent sign-ins, sign-outs and password or email changes on your account, with an approximate location and device. If you don't recognise one, change your password.

Owners and admins also see Team sign-in activity for everyone in the workspace. Times are shown in the workspace's time zone. Locations are approximate (city level) and can be off on mobile networks or VPNs. Records are kept for 180 days.

Teammates

Owners and admins invite people from Settings → Members. The invitee gets an email with a link to join, and their role (owner, admin, recruiter, hiring manager, interviewer, viewer) decides what they can see and do. Invites can be resent or revoked from the same page, and removing a member ends their access to the workspace.